Process Returns

At PawsMo, we strive to ensure that our customers and their pets are happy with every purchase. However, we understand that sometimes things don't go as planned. If you need to return a product, we're here to help! Please carefully read our return and exchange policies below.

Conditions for Return

We accept returns under the following conditions:

  1. Damaged Product
    If the product arrives damaged, please let us know.

  2. Wrong Product Delivered
    In case you received a product that you didn’t order, we’ll help you return it.

  3. Product Doesn't Match Description
    If the product differs from the description shown before placing the order, we accept returns.

Important Return Information

  • Return Charges: A return/pickup fee of ₹100 will be deducted from your refund once the return is accepted.
  • Condition of the Product:
    The product must be in its original condition with all accessories, tags, and packaging included.
    If the product has been used or any items are missing, the return will be rejected, and the product will be shipped back to you.
  • Return Request Deadline:
    You must submit your return request within 7 days after the order is delivered.

Refunds
Once we receive and inspect your returned item, we’ll notify you about the status of your return. If approved, we will provide you a store credit for the same value of your order and if you've opted for door-step pickup service the charges for this service will be deducted from the total store credit amount. Please remember that it may take us 2-5 days to process and issue the store credit to your account. The store credit can be used by logging into your account with the same email id which was used while placing the order. If more than 5 business days have passed since we approved your return and you haven’t received your store credit, please contact us at return@pawsmo.in.

How to Initiate a Return

To start your return process, kindly send an email to return@pawsmo.in with your order details and the reason for your return.

Need a Different Size or Color?

If you're facing issues with the size or color of your product, you can easily request an exchange. Click the link below to submit your exchange request: Click here to submit Exchange request